Abadi, A. (1990). The speech act of apology in political life. Journal of Pragmatics, 14(3), 467-471.
Al-Khafaji, R. (2006). In search of translational norms: The case of shifts in lexical repetition in Arabic English translations. Babel, 52 (1), pp. 39-65.
Basford, T. E. (2012). Please accept my sincerest apologies: Examining follower reactions to leader apology. (Doctoral dissertation). Retrieved from ProQuest LLC. (UMI Number: 3498211).
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101.
Brubaker, M. W. (2015). Apology as a leadership behavior: A meta-analysis with implications for organizational leaders. (Doctoral dissertation). Retrieved from ProQuest LLC. (UMI Number: 3712131).
Brown, S., & Attardo, S. (2005). Understanding language structure, interaction, and variation: An introduction to applied linguistics and sociolinguistics for nonspecialists. Michigan: Michigan University Press ELT.
Brown, P., & Levinson, S. (1987). Politeness: Some universals in language usage. Cambridge: Cambridge University Press.
Blum‐Kulka, S., & Olshtain, E. (1984). Requests and apologies: A cross-cultural study of speech act realization patterns (CCSARP). Applied Linguistics, 5(3), 196-213.
Blum‐Kulka, S., House, J., & Kasper, G. (Eds.). (1989). Cross-cultural pragmatics: Requests and apologies. Norwood, NJ: Ablex.
Cachon, J. (2005). Perceptions on diversity in a multicultural setting. International Journal of Diversity in Organizations, Communities, and Nations, 5(1), 17-32.
Carr, M. (1993). Chinese ‘face’ in Japanese and English (part 2). The Review of Liberal Arts, 85, 69-101.
Cohen, A. D., & Olshtain, E. (1981). Developing a measure of sociocultural competence: The case of apology. Language Learning, 31(1), 113-134.
Corbin, J., & Strauss, A. (2008). Basics of qualitative research: Techniques and procedures for developing grounded theory (3rd ed.). Thousand Oaks, CA: Sage.
Choi, S., & Rainey, H.G. (2010). Managing diversity in U.S. federal agencies: Effects of diversity and diversity management on employee perceptions of organizational performance. Public Administration Review, 70(1), 109-121.
Darby, B. W., & Schlenker, B.R. (1982). Children’s reaction to apologies. Journal of Personality and Social Psychology, 43(4), 742-753.
De Cremer, D., & Schouten, B.C. (2008). When apologies for injustice matter: The role of respect. European Psychologist, 13(4), 239-247.
Deutschmann, M. (2003). Apologising in British English. Unpublished doctoral dissertation, Umeå Universiteit, Unmeå.
Edwards, J. A. (2010). Apologizing for the past for a better future: Collective apologies in the United States, Australia, and Canada. Southern Communication Journal, 75(1), 57-75.
Fairclough, N. (1989). Language and power. London: Longman
Fairclough, N. (1995). Critical discourse analysis. Harlow: Longman.
Fairhurst, G. T. (2007). Discursive leadership. London: Sage.
Faris, A. A., & Paramasivam, S. (2016). Ideologies in Mandela’s no easy walk to freedom. International Journal of Applied Linguistics and English Literature, 5(5), 49-61.
Fraser, B. (1981). On apologizing. In F. Coulmas (Ed.), Conversational routine (pp. 259-273). The Hague: Mouton.
Ghonsooly, B., & Mazaheri, H. (2010). On the relationship between emotional intelligence and directive speech acts preference. Journal of Applied Language Studies 1(1), 50-68.
Goffman, E. (1971). Relations in public. New York: Basic Books.
Goffman, E. (1972). Encounters: Two studies in the sociology of interaction. London: The Penguin Press.
Halliday, M. A. K., & Hasan, R. (1976). Cohesion in English. London: Longman.
Hargie, O., Stapleton, K., & Tourish, D. (2010). Interpretations of CEO public apologies for the banking crisis: Attributions of blame and avoidance of responsibility. Organization, 17(6), 721-742.
Harris, S., Grainger, K., & Mullany, L. (2006). The pragmatics of political apologies. Discourse and Society, 17(6), 715-737.
Hearit, K. M. (2010). Crisis management by apology: Corporate response to allegations of wrongdoing. New York: Routledge.
Holmes, J. (1990). Apologies in New Zealand English. Language in Society, 19(2), 155-199.
Holmes, J. (2005). Leadership talk: How do leaders do mentoring and is gender relevant? Journal of Pragmatics, 37(11), 1779-1800.
House, J., & Kasper, G. (1981). Politeness markers in English and German. In F. Coulmas (Ed.), Conversational routine. (pp. 157-186). The Hague: Mouton,
Horowitz, J. (2007). Obama apologizes for D-Punjab. Observer. Retrieved June 18, 2018, from the World Wide Web: http://observer.com/2007/06/obama-apologizes-for-dpunjab/
Kampf, Z. (2008). The pragmatics of forgiveness: Judgments of apologies in the Israeli political arena. Discourse and Society, 19(5), 577-598.
Kellerman, B. (2006). When should a leader apologize and when not? Harvard Business Review, 84(4), 72-81.
Lakoff, R. (1975). Language and woman's place. New York: Harper and Row.
Lazare, A. (2004). On apology. Oxford: Oxford University Press.
Leech, G. N. (1977). Language and tact. (LAUT series A, paper 46). Trier: University of Trier.
Luke, A. (1997). The material effects of the word: Apologies, stolen children, and public discourse. Discourse: Studies in the Cultural Politics of Education, 18(3), 343-368.
Marrus, M. R. (2007). Official apologies and the quest for historical justice. Journal of Human Rights, 6(1), 75-105.
Mayfield, J., & Mayfield, M. (2018). Motivating language theory: Effective leader talk in the workplace. London: Palgrave Macmillan.
Maxwell, J. C. (1998). The 21 irrefutable laws of leadership. Nashville, Tennessee: Thomas Nelson, Inc.
Meier, A. J. (1992). A sociopragmatic contrastive study of repair work in Austrian German and American English. Unpublished doctoral dissertation, University of Vienna, Austria.
Miles, M. B., & Huberman, M.A. (1994). Qualitative data analysis (2nd ed.), Thousand Oaks, CA: Sage.
Murphy, J. (2014). Apologies in the discourse of politicians: A pragmatic approach. Unpublished doctoral dissertation, University of Manchester, Manchester, UK.
Mussig, D. J. (2003). A research and skills training framework for values-driven leadership. Journal of European Industrial Training, 27(2, 3, 4), 73-79.
Olshtain, E., & Cohen, A. D. (1983). Apology: A speech act set. InN. Wolfson & E. Judd(Eds.), Sociolinguistics and language acquisition. (pp. 18-36). Rowley, MA: Newbury House.
Roberts, R. G. (2007). The art of apology: When and how to seek forgiveness. Family Practice Management, 14(7), 44-49.
Robinson, J. D. (2004). The sequential organization of explicit apologies in naturally occurring English. Research on Language and Social Interaction, 37(3), 291-330.
Rolf, E. (1990). On the concept of action in illocutionary logic. In A. Burkhardt (Ed.), Speech acts, meaning, and intentions (pp. 147-165). Berlin: Walter de Gruyter.
Savolainen, T, Lopez-Fresno, P., & Ikonen, M. (2014). Trust-communication dyad in interpersonal workplace relationships—Dynamics of trust deterioration and breach. Electronic Journal of Knowledge Management, 12(4), 232-240.
Scher, S. J., & Darley, J. M. (1997). How effective are the things people say to apologize? Effects of the realization of the apology speech act. Journal of Psycholinguistic Research, 26(1), 127-140.
Schlenker, B. R., & Darby, B.W. (1981). The use of apologies in social predicaments. Social Psychology Quarterly, 44(3), 271-278.
Schnurr, S. (2009). Leadership discourse at work: Interactions of humour, gender, and workplace culture. London: Palgrave Macmillan.
Searle, J. R. (1969). Speech acts: An essay in the philosophy of language (Vol. 626). Cambridge: Cambridge University Press.
Searle, J. R. (1976). Review of Sadock's toward a linguistic theory of speech acts. Language, 52, 966-971.
Searle, J. R. (1983). Intentionality: An essay in the philosophy of mind. Cambridge: Cambridge University Press.
Stewart, J. (2006). Transformational leadership: An evolving concept examined through the works of Burns, Bass, Avolio, and Leithwood. Canadian Journal of Educational Administration and Policy, 54, 1-29.
Strauss, A., & Corbin, J.M. (1990). Basics of qualitative research: Grounded theory procedures and techniques. Newbury Park, CA: Sage.
Twain, A. (2014). Self-awareness. London: Kindle Unlimited Press.
Trosborg, A. (1987). Apology strategies in natives/nonnatives. Journal of Pragmatics, 11, 147-167.
Valkova, S. (2013). Speech acts or speech act sets: Apologies and compliments. Linguistica Pragensia, 2(23), 44-57.
Vanderveken, D. (2009). Meaning and speech act: Formal semantics of success and satisfaction (Vol. 2). Cambridge: Cambridge University Press.
Vollmer, H. J., & Olshtain, E. (1989). The language of apology in German. In S. Blum‐Kulka, J. House, & G. Kasper (Eds.), Cross-cultural pragmatics: Requests and apologies. (pp. 197-218). Norwood: NJ, Ablex.
Zeleny, J. (2007). A new kind of politics closely resembles the old. The New York Times. Retrieved 10 March, 2018, from the World Wide Web: https://www.nytimes.com/2007/06/16/us/politics/16obama.html
(Author not listed). (2007). Presidential hopeful Barack Obama calls India memo attacking Hillary Clinton’s dumb mistake. Fox News. Retrieved June 18, 2018, from the World Wide Web: http://www.foxnews.com/story/2007/06/18/
(Author not listed). (2012). Why do Indian-Americans flock to the Democratic Party? BBC News. Retrieved September 16, 2018, from the World Wide Web: http://www.bbc.com/news/world-asia-india-19473368
)
